At 88dwi, we believe gaming should always be entertaining, never distressing. This page outlines the tools, resources, and support available to help you stay in control, set healthy limits, and enjoy a safe gaming experience. If gambling ever stops being fun, we're here to help you take a break or stop entirely.
88dwi operates under a strict responsible gaming framework. We are committed to protecting vulnerable players, preventing underage gambling, and ensuring every Member has access to the tools and information they need to make informed decisions about their gaming activity.
Responsible gaming is the principle that gambling should be a form of entertainment, not a means to solve financial problems or escape personal difficulties. At 88dwi, we recognize that for a small percentage of players, gambling can become problematic. We are committed to identifying at-risk behavior early, intervening where appropriate, and providing clear pathways to professional support when needed.
We work with internationally recognized responsible gaming frameworks and continuously train our customer support team — available 24/7 in Indonesian across Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, and all regions of Indonesia — to recognize signs of problem gambling and respond with compassion and practical assistance.
Indonesian law and 88dwi policy both require that all Members must be at least 21 years of age. We enforce this through:
If you are under 21, you must not attempt to register or access the 88dwi Platform. Parents and guardians are encouraged to use parental-control software to prevent minors from accessing online gambling sites.
88dwi provides a comprehensive suite of responsible gaming tools, all accessible directly from your Account settings or by contacting our support team. Use these tools proactively to maintain control over your gaming experience.
Set daily, weekly, or monthly limits on the total amount you can deposit into your 88dwi Account. Once a limit is reached, further deposits will be blocked until the next period begins. This helps you stay within your entertainment budget.
Define a maximum net loss over a given period. If your losses across all gaming products reach this threshold, you will be temporarily restricted from placing further wagers until the next cycle. Wins reduce your tracked loss total.
Control the total amount you can wager (stake) over a defined time period, regardless of outcomes. This tool helps regulate the intensity of your gaming activity rather than just monetary wins or losses.
Set a maximum duration for continuous play in a single session. When your time limit is reached, you will receive a notification and be logged out automatically. This encourages regular breaks and prevents marathon sessions.
Take a temporary break from gaming for a period ranging from 24 hours to 30 days. During a time-out, your account remains open but you cannot log in, deposit, or place wagers. Perfect for taking a short breather when you feel the need.
Voluntarily close your account for a minimum period of six months, or permanently. During self-exclusion, you will not be able to log in, make deposits, or receive promotional communications. This is the strongest tool available for anyone who feels gambling is becoming harmful.
Gambling becomes a problem when it stops being fun and starts causing harm to your life, relationships, finances, or mental health. If you recognize any of the following warning signs in yourself or someone you care about, it may be time to seek help:
If any of these statements resonate with you, please reach out to our support team or one of the professional counseling services listed below. Seeking help is a sign of strength, not weakness.
If you or someone you know is struggling with problem gambling, confidential professional help is available across Indonesia and internationally. The organizations below provide free counseling, support groups, and treatment referrals.
Several international organizations offer Indonesian-language helplines and online chat support for gambling addiction. Contact details are available through your Account dashboard or by emailing our support team. All calls and chats are confidential and free of charge.
Gamblers Anonymous (GA) is a peer-support fellowship that holds regular meetings (both in-person in Jakarta, Surabaya, and Bandung, and online) for individuals seeking to overcome gambling problems. No fees or registration required — attendance is anonymous and based on the principle of mutual support.
Licensed Indonesian psychologists and addiction counselors are available through telehealth platforms such as Halodoc, Alodokter, and specialized mental health clinics in major cities. Many offer sliding-scale fees for those experiencing financial hardship.
88dwi provides access to a library of educational resources, including articles on budgeting, recognizing triggers, building healthier habits, and supporting a loved one with a gambling problem. These materials are available in English and Indonesian through your Account resource center.
Problem gambling affects not just the individual but their entire family. GamAnon and similar support groups offer meetings and resources specifically for family members, partners, and friends who are impacted by a loved one's gambling. You are not alone, and help is available for you too.
If you feel that your gambling is out of control and you need immediate assistance, do not hesitate to contact the 88dwi support team directly. We are here to help you activate self-exclusion, set emergency limits, or connect you with professional counseling services. All conversations are treated in strict confidence.
Our Indonesian-speaking support agents are trained in responsible gaming intervention and are available 24 hours a day, 7 days a week (WIB, UTC+7) to assist Members across all regions of Indonesia including Jakarta, Surabaya, Medan, Bandung, Bali, Semarang, Yogyakarta, Palembang, and Makassar.
Email: [email protected]
Live Chat: Available 24/7 through your Account dashboard
WhatsApp: Details available upon login
You can also request immediate account closure or self-exclusion by emailing us with "URGENT – Self-Exclusion Request" in the subject line. Your request will be processed within one hour, and you will receive confirmation once your account has been restricted.